SiteCapture offers a monthly subscription that is charged at the time you initially sign up for a package. Any additional users will be prorated and charged immediately. You can switch plans, or add/remove users any time.

Yes you can cancel anytime via the billing portal within your admin system or by contacting the SiteCapture team directly at billing@sitecapture.com.

Users are counted on a monthly basis for the billing period. Any user you add to the system will automatically incur a prorated charge for that user. Any users that you cancel prior to your renewal date (the date the monthly subscription started) will be canceled on that date and prorated for the time used. Each pricing plan comes with a fixed minimum number of users. You will always be billed at least that amount. However, you can add users at any time up to any number of users that you need.

We offer 3 packages, Professional, Premium, and Custom, which do have a set number of included users with the option to pay for more at a per-user amount. We will be happy to discuss custom pricing if you expect user/vendor count to eclipse 200.

User: A User is an individual that has a user license within your SiteCapture account. Based on their role of admin, manager or field user, they have set permissions that allow them to log into the mobile app or web app under your account, and have direct access to the projects that are assigned to them or shared with them. Each individual user that is using the software must have their own unique username/password login – logins cannot be shared amongst different individual users.

Subcontractor / Vendor: A Subcontractor or Vendor is a third-party organization who is connected to your account and to whom you can assign work. Vendor companies will have their own sub-account attached to your site via a vendor connection and they will have the same types of permissions as your field users.

This allows them to instantly receive the work you assign to them and they can then sub-assign the work to their own internal users.

A vendor connection is used to identify 3rd parties that you would like to be able to share and assign work to. They are able to receive projects and can create projects (if given access) using your customized templates. A vendor connection can also be used to connect to existing SiteCapture accounts.

The cost for vendor connect is the same as the cost for a user within your tier.

No, all users are billed at the same price regardless of their role.

A “job” is any piece of work or work item created from a template in SiteCapture. This is sometimes referred to as a “project,” and includes work items such as job completion reports, inspections, site surveys, etc.

Standalone project pricing is not available, as you are required to sign up for one of the base plans listed above. However, our Custom plan can be tailored to your needs based on the number of jobs if desired.

You can add Self Surveys & Inspections to any plan, which are charged on a per project basis. Those are sold in tiers, and then per project when you eclipse a tier. Ex: sign up for 150 projects per month and you are billed on a monthly basis for that tier. If you go over 150, you will be charged for each additional project on a per project basis.

Self-Surveys & Inspections are a way for organizations to send inspections, surveys and any other work directly to an onsite representative who is not part of your SiteCapture account. This can be a homeowner, a resident or someone else who is at a property or job site and has access to a WiFi connection.
The work requested is delivered via an email link, which will open on the recipient’s mobile device with instructions on how to complete and capture the info and data from the field. This works from their web browser so constant internet connectivity is required.

Self Surveys & Inspections are an add on feature and sold in tiers, and then per project when you eclipse a tier. Ex: sign up for 150 projects per month and you are billed on a monthly basis for that tier. If you go over 150, you will be charged for each additional project on a per-project basis.

Pricing is based on the quantity you believe you will be sending out on a monthly basis.

SiteCapture offers different integrations based on the package you choose.

Professional Plan: Access to the native Solar Financing and Salesforce integrations, as well as Zapier integrations. Zapier is a technology-to-technology, no-code integration platform. It allows you to connect SiteCapture with over 4,000 other applications in order to create workflows and get the jobs done in a timely manner, removing the need for manual input of information.

Premium and Enterprise Plans:

• Native Integrations (Salesforce, Solar Financing)
• Zapier Integrations
• Webooks
• RESTful API

Pass to your tech team to build out direct integrations